Cataloging the history of an event – the ‘play by play’ so to speak – is often helpful for those looking for advice down the road. As such, here’s some tid-bits from the latest developments in our series – titled ‘Crouching Tiger, Hidden Insurance Adjuster’.
… a paraphrase of a conversation with Allstate Insurance Claims Department on 08/06/2011, regarding their deficiency and debt due to policy holder as of 08/06/2011.
This little snippet below was the final straw in a long line of frustration – if you scroll to the bottom, there’s a link to a copy of the complaint we filed with the New York State Department of Insurance (regulatory body).
question – “Was the adjuster who looked at our vehicle an ASE Certified Mechanic or have equivelant credentials for evaluating the condition and extent of mechanical damage to the truck?”
answer – [long pause] “I don’t know.”
question – “Is the supervisor of claims adjusters in the area an ASE Certified Mechanic or have equivelant credentials?”
answer – [longer pause] “N… (silence) I don’t know.”
question – “Is the head of claims an ASE Certified Mechanic or have equivelant credentials?”
answer – “I don’t know any of that. It doesn’t matter.”
question – “Does anyone at Allstate know anything?”
answer – “We can’t just pay your claim because you or your mechanics say that it’s damaged – we pay what the adjuster feels we’re responsible for.”
question – “What are the adjuster’s qualifications to assess damage and the safety of impacted parts?”
answer – “I don’t know.”
So – you’re in good hands? – Not really. Allstate is currently deficient over $7,000 for the accident on 07/22/2011, and has yet to fulfill their responsibility in the matter.
As a result, we’ve pulled our 4 policies (home / two auto policies / and excess[umbrella] policy), and switched to Geico (a company with exemplary customer service and known for doing its ‘due diligence’).
Additionally, we’ve filed a complaint with the New York State Department of Insurance (regulatory).